Now Available: The State of Pay in Online Travel

New and emerging alternative forms of payment offer the promise of lower costs and improved customer experience. But the rapid expansion of online travel globally also brings new payment challenges such as, the need to support more payment methods and processes, as well as the increased risk of fraud.

This analysis focuses on online payments across airlines, lodging and travel intermediaries based upon research conducted for PhoCusWright’s Payment Unsettled: Cost, Opportunity and Disruption in Travel’s Complex Payment Landscape.

Identifying key challenges and concerns for travel suppliers and retailers, especially in the area of payment fraud, this valuable paper also includes:

The State of Pay

  • Current Conventional and Future
  • Alternative Forms of Payment Acceptance
  • Mobile Payments

Payment Priorities: Travel’s Key Challenges

  • Credit Card Fraud
  • Money vs. Mobile

Summary and Recommendations

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